Shipping Policy

 

Please expect 2 to 8 weeks for your item to be completed. This is not including shipping time, so  please take that in account when choosing your shipping options at the checkout.

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If you have ordered several products, no partial delivery will be made, unless stipulated otherwise, and all products ordered will be sent to you at the same time in a single shipment.

 

In the case of receiving a damaged item, you have 3 days to make a claim with us at info@maisonchardon.com. We will send you the necessary details to help solve the situation. 

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Note: Damage to packaging, both exterior and interior boxes, will not be considered as a  ‘damaged product’. It is limited to only the purchased item. 

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Example: If you receive your purchase and the cardboard box and presentation box is damaged, but your purchased item is in pristine condition, your package is not considered damaged.

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In the case of a delay or suspected purchase lost in transit, you have   7 days after the expected date of arrival to make a claim with us at info@maisonchardon.com. We will send you the necessary details to help solve the situation.

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All packages will come with a tracking number, please safeguard it. The tracking number will be sent to your email as soon as your order is shipped. 

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Maison Chardon is not responsible for proof of delivery or confirmation of signage.

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 Signature is required upon delivery.

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International shipping options and delivery times

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

 

STANDARD within 2 to 10 working days, depending on destination

EXPRESS  within 2 to 5 working days, depending on destination

 

The zone and delivery costs may however be changed later if you wish.

The total amount will then be updated according to your choices.

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Custom taxes and duties

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Unless indicated otherwise, all prices mentioned on the Website are given in euros, inclusive of VAT, to the exclusion of any other tax that may apply and excluding delivery costs.

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All international customers are responsible for applicable custom taxes on delivery.

we care

 

Maison Chardon cares about the environment.

That is why we designed a beautifully curated presentation box meant to be reused and cherished.

 

Not just pretty, our presentation box will also protect your precious item(s) for a carefree and secure shipping experience. 

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