Please expect 2 to 8 weeks for your item to be completed. This is not including shipping time, so please take that in account when choosing your shipping options at the checkout.
If you have ordered several products, no partial delivery will be made, unless stipulated otherwise, and all products ordered will be sent to you at the same time in a single shipment.
In the case of receiving a damaged item, you have 3 days to make a claim with us at firstname.lastname@example.org. We will send you the necessary details to help solve the situation.
Note: Damage to packaging, both exterior and interior boxes, will not be considered as a ‘damaged product’. It is limited to only the purchased item.
Example: If you receive your purchase and the cardboard box and presentation box is damaged, but your purchased item is in pristine condition, your package is not considered damaged.
In the case of a delay or suspected purchase lost in transit, you have 7 days after the expected date of arrival to make a claim with us at email@example.com. We will send you the necessary details to help solve the situation.
All packages will come with a tracking number, please safeguard it. The tracking number will be sent to your email as soon as your order is shipped.
Maison Chardon is not responsible for proof of delivery or confirmation of signage.
Signature is required upon delivery.
International shipping options and delivery times
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
STANDARD within 2 to 10 working days, depending on destination
EXPRESS within 2 to 5 working days, depending on destination
The zone and delivery costs may however be changed later if you wish.
The total amount will then be updated according to your choices.
Custom taxes and duties
Unless indicated otherwise, all prices mentioned on the Website are given in euros, inclusive of VAT, to the exclusion of any other tax that may apply and excluding delivery costs.
All international customers are responsible for applicable custom taxes on delivery.
Maison Chardon cares about the environment.
That is why we designed a beautifully curated presentation box meant to be reused and cherished.
Not just pretty, our presentation box will also protect your precious item(s) for a carefree and secure shipping experience.
Refund and Exchange Policy
Made to Measure orders are not eligible for return, refound or exchange.
All designs are made to order.
Please if you have any doubts about the sizing, do not hesitate to contact us at firstname.lastname@example.org before placing your order. We will be happy to assist you.
We do not do refunds at Maison Chardon; however, we do have a return and exchange policy for sizing issues in original unworn condition.
Please send an email at email@example.com before sending your item back to us. Do not return your item without notifying us. We will try to accommodate you as much as possible.
Maison Chardon will not bear the responsibility of shipping costs for item(s) returning.
Maison Chardon will bear the costs of shipping your item(s) back to you.